Flat rates. You know the price before I start.
No hourly meter running while I poke around. You tell me what's wrong, I tell you which line below it falls under, and that's what you pay. If it turns out to be something bigger, I tell you before I touch anything.
FOR YOUR HOME · REMOTE, ANYWHERE
Remote session one problem, up to an hour, you watch the whole time$89
Scam and pop-up cleanup malware removed, accounts locked down, remote or in your home$149
Fresh start wipe and reinstall, your files and printer put back$249
Your first quick question under 15 minutes, no fix neededFree
FOR YOUR HOME · HOUSE CALL, GREATER PROVIDENCE
Standard visit first hour in your home, travel included, any device in the house$149
Each extra 15 minutes I tell you before the hour is up$25
Diagnostic only it needs a part or a new machine and you decide not to go ahead$75
New computer setup updates, email, printer, browser, files moved from the old one$189
Wi-Fi overhaul router placed and secured, dead zones fixed, every device back on$189
Scam-proofing visit 90 minutes, settings locked, password manager, a card for the fridge$149
TV and streaming setup new TV, streaming box, logins, remote sorted, no wall mounting$129
Backup before work your files copied to a drive you own$49
MONTHLY PLAN
The Care Plan
$29/monthor $290 a year, two months free
For people who would rather have someone to call than figure it out alone. Billed monthly until you cancel. Cancel any time by text, email or phone. No contract.
+One remote session a month, up to 45 minutes
+Unlimited "is this a scam?" calls and texts
+Same-day priority when something breaks
+$30 off every house call
+Quarterly security and backup check
+Covers everyone in the household
Popular with sons and daughters setting this up for a parent.
FOR YOUR BUSINESS · BARS, RESTAURANTS, SHOPS, SMALL OFFICES
One network that just works. Register, cameras, guests, staff, each on its own lane.
Most small businesses are running three or four Wi-Fi systems that don't talk to each other, with the register on the same network as the customers. I come by, look at what you've got, and give you a written plan with one price on it. Projects are quoted fixed, not by the hour.
Walkthrough 30 minutes on site, written plan and price the next dayFree
On-site service, standard rate per hour, one-hour minimum$150
On-site service, plan members per hour$99
Remote support, standard rate per hour, 30-minute minimum$99
Network, Wi-Fi, POS lane, camera lane, TV projects hardware at cost plus 15%, labor one fixed priceQuoted
MONTHLY PLAN · BARS, RESTAURANTS, SHOPS
Venue Care
$149/month
For the owner who would rather text one person than hope it fixes itself before the Saturday rush. Month to month, 30 days' notice either way.
+Your network monitored, alerts come to me
+Security and firmware updates, monthly
+Remote support, up to 3 hours a month, $99/hr after
+One on-site visit each quarter included, $99/hr after
+Guest Wi-Fi password rotated quarterly, printed card
+TVs, streaming logins, new devices handled
Members pay $99 an hour instead of $150. One call a month covers the plan.
MONTHLY PLAN · OFFICES
Office Care
$89/person/month
For offices with computers, email and files to protect. Three people minimum, 30 days' notice either way.
+Every computer protected and patched
+Password manager for the whole team
+Remote support for everyone on the plan
+On-site at the member rate, $99/hr
+A written security plan you can hand to a client or an auditor
+Backups checked, not assumed
THE FINE PRINT, IN PLAIN ENGLISH
What if you can't fix it?+
You don't pay. If I leave without fixing the problem you called about and without a clear answer about what's wrong, there is no charge. A clear answer counts: if I find that it needs a part or a new machine and you decide not to go ahead, the visit is the $75 diagnostic, not $149.
What if it takes longer than an hour?+
On a remote session, the $89 covers the problem you called about. Most take 30 to 45 minutes. If it is running long I tell you at the 45-minute mark and you decide: stop there, or keep going at $40 per extra half hour. On a house call, extra time is $25 per 15 minutes, and I tell you before the first hour is up.
Do parts cost extra?+
For home jobs, you buy the part and I install it. I send you the exact link, you pay the store, nothing is marked up, and there is no waiting on me to shop. If I have to come back to install it, the return visit is $75, not $149. For business projects, hardware is at cost plus 15%, itemized with sales tax on its own line, and you see the total before I order anything.
What if the problem comes back?+
Same problem, same device, within 14 days: I fix it again, no charge.
How do I pay?+
Card, tap-to-pay, Zelle or cash, whatever is easiest. Same price any way you pay. Payment happens after the work is done, not before. You get an itemized receipt every time.
Cancelling or rescheduling+
Free with four hours' notice, and life happens, so the first short-notice cancellation or missed appointment is free too. After that it is $49. It's in your booking text so there are no surprises.
Evenings, weekends, holidays?+
Monday to Wednesday and Friday 10 AM to 6 PM, Thursday 10 AM to 9 PM, Saturday and Sunday noon to 6, same price. Outside those hours or on a holiday it is $50 extra, and I'll say so when you book.
What about my files and passwords?+
I only touch what the fix needs, and you watch me do it. I never ask for a password by text. If I make a backup for you, it is a copy on a drive you own, you keep the original, and I delete anything on my side 30 days after the job. I don't do data recovery from a dying drive; I'll point you to a lab that does.
Outside greater Providence?+
Remote sessions reach anywhere. House calls elsewhere in Rhode Island add a $25 trip fee. Outside Rhode Island, remote only.
Know which one you need?
Send a work order and I'll confirm the price back to you before anything starts.
© 2026 Home Tech Support LLC · Prices subject to change · Remote anywhere · On-site in greater Providence, RI